FAQs

Can I bring my dog?

Yes, your dog can come with you for a fee of €35 per day. We provide a dog station and dog towels. Please remember to bring a basket for your dog.

Is smoking allowed in the hotel?

We consider ourselves a non-smoking hotel. However, all balconies are of course equipped with ashtrays.

Is there Wi-Fi in the hotel and in the rooms?

Yes, free Wi-Fi is available in all rooms and in the entire hotel area.

Is the Joker Card included in the stay?

Yes, we will issue the Joker Card for you at the hotel. It is free of charge for your stay.

What can I experience with the Joker Card?

Included in the room price, the Joker Card gives you free use of up to 8 mountain railroads and access to the region’s most popular attractions. You also enjoy a 20% discount on bike tickets for Austria’s largest bike region in the Epic Bikepark Leogang and in Fieberbrunn, as well as discounts with bonus partners throughout Salzburger Land.

All services in detail can be found here .

What activities do we offer in summer?

Helmut is not only our in-house massage therapist, but also offers weekly herbal walks. Explore the world of meadow and alpine herbs on a leisurely hike.

For all yoga fans, we offer a morning yoga session with Marc every Friday in summer.

Participation in all activities is included in our Haus Jausern services. We look forward to your registration.

Is there a room where I can park my bike?

Whether repairing or cleaning. Your bike can be safely stored and beautifully presented in our video-monitored bike room.

Dinner

from 18:30 to 20:30

We ask you to be at the table by 20:00.

Breakfast

from 07:30 am to 10:30 am

Is dinner included in half board?

If you have booked your stay with half board or a package, a four-course dinner is included in addition to a delicious breakfast.

Can allergies and intolerances be catered for?

Yes, in order to be well prepared, we ask you to indicate any allergies and intolerances in advance.

Are there vegan/vegetarian dishes?

Both vegetarian and vegan dishes are no problem for us. Please let us know in good time if you have any allergies or dietary requirements.

Is there a bar in the hotel?

Yes, our hotel bar is open all day for you to quench your thirst with a variety of drinks. If you get peckish during the day, the small bar menu in the afternoon will help.
You can round off the evening with a cool cocktail in summer or a mulled wine in winter by our fire pits on the terrace.

Do we have barbecue evenings in summer?

Of course we do. We regularly heat up our barbecue for you in summer. Depending on the weather, you can enjoy your barbecue outside in the garden or in one of our parlours.

Is there a laundry service?

For a fee of 25 € we wash and dry your clothes. Ironing service is charged according to the type and number of clothes.

Do you offer allergy friendly bedding?

Yes, we offer bed linen for allergy sufferers, so that you can fully enjoy your stay. Please let us know in advance without any complications.

Can I charge my e-car at your place?

Yes, for a fee of 18 € you can charge your e-car in our underground car park.

Are bathrobes and slippers available in the hotel?

Bathrobes are available in the rooms. We have consciously decided against disposable bath slippers for sustainability reasons. So remember to pack your best slippers with you! In case you forget them, we have a few in reserve at the reception.

Are there baby cribs in the hotel?

We are happy to provide you with everything you need for a stress-free stay with your offspring. On request, we can provide you with a baby crib, crawling blanket, Tripp Trapp high chair, kettle, baby bath, diaper pail and changing mat, not forgetting our Moonboon cradle, which is ready and waiting for our youngest guests! For your outdoor experience with your offspring, we will gladly provide you with a stroller, carrier or outdoor blanket. Just let us know what you need and save yourself the hassle of luggage! You can also borrow a side sleeper or nursing pillow at any time.